Shipping policy
Shipping Policy
Order Processing:
• At FootBallDisease, we partner with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS, who work with local couriers to ship directly to your door. We proudly offer flat-rate worldwide shipping.
• We aim to process all orders within 2-5 business days. During this time, our team carefully prepares your order, ensuring all details are correct before dispatching it to our shipping partner. Please be aware that all payments are subject to verification and approval before shipping, which may take several days.
• Once your order has begun processing through our shipping department, we are unable to make any changes, including address modifications, product selections, or personalized details like names and numbers. To avoid any issues, we strongly recommend double-checking all information at checkout.
Shipping Times:
• Our standard shipping timeline is 2-3 weeks from the date of dispatch, depending on your location. However, this is an estimate and can vary based on factors such as local customs processing times, holidays, and any disruptions to global shipping networks.
• Shipping times vary by country or region, and specific delivery dates are not provided or guaranteed. Below are our estimated shipping times for your reference:
• Western Europe: 15-25 Business days
• Australia, New Zealand: 20-30 Business days
• Canada, Central Europe, United States: 10-25 Business days
• Mexico, Central America, South America, Eastern Europe: 15-30 Business days
• Note: The days listed above are only estimates in business/working days and do not include our 2-5 day processing time.
• For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.
Shipping Costs:
• We offer free shipping on orders above €49.99 as a thank you for your purchase. For orders below this threshold, a flat shipping fee will be applied at checkout.
• Please note that we do not cover the cost of return shipping. If you choose to return an item, the responsibility for the shipping cost falls on you, the customer.
International Shipping:
• We proudly ship worldwide, allowing fans from around the globe to enjoy our products. However, please be aware that shipping times may vary significantly depending on your location. Additionally, any customs duties, taxes, or fees imposed by your local government are your responsibility to pay.
• International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are levied once a shipment reaches the recipient’s country. These fees are the sole responsibility of the recipient. FootBallDisease has no control over these charges and cannot predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.
Tracking:
• All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier’s sort facility.
• For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Non-Delivery and Incorrect Information:
• FootballDisease is not responsible for orders lost due to incorrect address information provided by the customer at checkout. It is the buyer’s responsibility to ensure that the shipping address entered is correct before submitting an order.
• If an address is entered incorrectly, we cannot redirect the package once it has been dispatched. If an order cannot be delivered due to an incorrect or incomplete address, FootBallDisease will not be responsible for the failed delivery. In many cases, undeliverable packages are destroyed and not returned to us.
• While we will do all that we can to make sure your order is delivered on time, FootBallDisease cannot be held responsible for conditions beyond our control, such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc., which may cause delays beyond our original delivery estimates.
Lost/Stolen/Damaged Packages:
• FootBallDisease is not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.
• We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests. We may not be able to honor your claim if it is not reported within the required time frame.
Feedback:
• We value your feedback, questions, or concerns. Please feel free to email us at support@footballdisease.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.